Privacy Policy

Last Update: 17 January 2026

This Privacy Policy describes how Michmond (hereinafter "we", "our" or "Data Controller") collects, uses and protects personal data of users visiting the website cs.michmond.com (hereinafter "Site" or "Service").

By using our Service, you accept the collection and use of information in accordance with this Privacy Policy.

Data Controller

The Data Controller is Michmond, based in Italy.

Definitions

• Personal Data: any information that identifies or makes identifiable a natural person.

• User: the natural person who uses the Service.

• Account: the personal account created to access reserved Service features.

• Cookie: small text files stored on the User's device during browsing.

• Site: cs.michmond.com and the connected workspace.michmond.com portal.

Data Collected

Unregistered Users

For users browsing the Site without logging in, we collect only:

• Technical session data: session cookies necessary for the Site to function and to verify login status.

We do not collect identifying personal data from unregistered users.

Registered Users

For users who create an account and access the Service, we may collect:

• First and last name

• Email address

• Phone number (if provided)

• Personal preferences

• Work requests, interventions and quotes

• Chat conversation history in support chat

Processing Purposes

We use your personal data for the following purposes:

• Service Delivery: to provide and maintain Site features.

• Account Management: to manage registration and access to reserved areas.

• Request Management: to process work requests, quotes and interventions.

• Customer Support: to provide support through the support chat.

• Communications: to contact you regarding requested services or important updates.

Data Sharing

We do not share your personal data with third parties.

Registered user data is synchronized exclusively between:

• cs.michmond.com - the main site

• workspace.michmond.com - the connected workspace portal

This synchronization occurs to ensure a consistent experience across the two domains, both managed directly by us.

Cookies

We use exclusively essential technical cookies:

• Session Cookies

  Type: Session cookies

  Purpose: manage login status and navigation. They are deleted when the browser closes.

• Authentication Cookies (logged-in users only)

  Type: Persistent cookies

  Purpose: maintain authenticated session and store user preferences.

For more information, see our Cookie Policy.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Session data is deleted when the browser closes.

• Account data is retained until account deletion.

• Work requests and quotes are retained for the duration necessary to provide the service and for any legal obligations.

Data Security

We adopt appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction or disclosure. However, no transmission method over the Internet is 100% secure.

Your Rights

In accordance with Regulation (EU) 2016/679 (GDPR), you have the right to:

• Access: obtain confirmation of the existence of your personal data and receive a copy.

• Rectification: request correction of inaccurate or incomplete data.

• Erasure: request deletion of your personal data.

• Restriction: request restriction of processing.

• Portability: receive your data in structured format and transfer it to another controller.

• Objection: object to the processing of your data.

To exercise these rights, you can contact us through the channels indicated in the "Contact" section.

Minors

Our Service is not intended for minors under 16 years of age. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, contact us to request its deletion.

Changes to the Privacy Policy

We may update this Privacy Policy periodically. We will inform you of any changes by posting the new version on this page and updating the "Last Update" date.

We recommend you review this page periodically for any changes.

Contact

For questions about this Privacy Policy or to exercise your rights, you can contact us:

• By visiting our contact page